FAQs

What is the minimum number of shoppers I can have in my group?

Melbourne Shopping Tours requires a minimum of 20 passengers per group.

Is a deposit required?

A $150 deposit is payable when you book your tour.
Upon receipt of this deposit, a Melbourne Shopping Tour tour manager will phone or email you to discuss which outlets your group would like to visit and answer any questions you have about organising your tour.

What happens to the deposit if I need to cancel or reschedule the shopping tour?

Deposits are non-refundable, but are transferable to any available date 12 months from your payment date. Please notify the office if you need to cancel your tour at least 14 days prior to the tour date or a cancellation fee may apply.

When is my full payment due?

The final payment is due 10 days prior to the tour date. Failure to comply with this can result in coaches or hostesses not being available on your tour date. TOURS CAN NOT PROCEED UNLESS FULL PAYMENT HAS BEEN RECEIVED.

We accept full payments via cheque, bank transfer or credit card. Please ensure that you use your booking number as a reference if you are bank transferring or we will not be able to match your payment to your tour.

After full payment has been received no refunds are given unless, of course, your numbers increase into a higher category.

What happens if my group size increases after making full payment?

If you are a fundraising tour and your group size increases into a higher category, the additional payment may be deducted from your commission cheque.

If you wish to add any additional passengers after you have sent in the full payment, please inform the office at least 24 hours prior to the tour. This enables us to inform restaurants and may also necessitate a change in bus size.

Additional passengers can be paid for on the day of tour or we can deduct this from your commission cheque.

Please be aware that our prices, as quoted in our brochure, are based on the actual numbers of adult passengers on the day of the tour. Children do not count when assessing category for payment unless they are paying the adult rate.

Can I choose my own outlets?

A list of suggested outlets will be forwarded to you to give you some idea of the type of places we visit and what suburbs they are situated in. Please keep in mind that the number of outlets visited on the day depends purely on the traveling time between outlets.

Note that some shopping tour companies may offer you a list of over 150 outlets to choose. Please be weary of such lists because over 50% of these outlets are unsuitable for shopping tours.

What size coach will I have for my tour?

We usually send a 45-seater coach, unless your numbers are in the two smaller categories in which case a smaller coach may be sent.

We can sometimes arrange 57 seater coaches depending on the area of departure. As these coaches cost considerably more, organisers must have a minimum of 48 paid passengers before we will place our booking with the coach company.

If your group is likely to exceed passengers, it is possible to assign two coaches to your group. However, each coach must have a hostess and driver so the price applicable to each coach is as per the brochure.

What time should passengers be ready for pick up?

All passengers are expected to be at the designated pick-up point at least ten minutes before the nominated departure time. Please notify your guests to schedule accordingly. It is not desirable for passengers to be picked up on route. Our hostess is expected in most cases to be at the pick-up point, as this avoids unnecessary problems occurring.

Can I supply my own coach?

Yes, you are welcome to supply your own coach and driver for a shopping tour!

As you can see in our brochure, the savings are considerable. Itineraries will be supplied by our office.

How long do I wait for my commission cheque?

All commission cheques are posted on the Tuesday after your tour. Please note that this is subject to hostess paperwork arriving on the Monday or Tuesday after your tour.

What if I have extra passengers on the day of the shopping tour?

Extra passengers are no problem at all. If you wish to add any additional passengers after you have sent in the full payment, please inform the office at least 24 hours prior to the tour. This enables us to inform pubs and may also necessitate a change in bus size.

If you are a fundraising tour, the payments for extra passengers can be made in cash on the day to the hostess alternatively you can hold onto the payment and we can deduct the amount from your commission cheque.

What if I have advertised a certain price, can’t get the numbers, and drop to another price category?

If you are a fundraising tour, we can deduct the difference in price from your commission cheque so you don’t have to ask passengers for additional funds. This depends on the drop in numbers.

Can I bring a baby?

Babies can be brought along, however the bus companies do not have any forms of restraint. This is at your discretion only.